Privacy Policy

1. Overview

At Nevana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.getnevana.com), make a purchase, or contact our team. We are fully compliant with the General Data Protection Regulation (EU GDPR) and all relevant EU privacy laws.

2. Information We Collect

When you interact with our services, we may collect:

Information You Provide:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number (optional)

  • Payment details (processed securely via trusted third-party providers)

  • Order history

Automatically Collected Data:

  • IP address

  • Device and browser type

  • Browsing actions (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding orders, returns, or support requests

  • Send updates and marketing emails (only with your explicit consent)

  • Improve our website and customer experience

  • Detect and prevent fraud or misuse

  • Comply with legal obligations (e.g. accounting and tax regulations)

4. Legal Basis for Data Processing

We process your personal data only when:

  • It is necessary to fulfill a purchase contract

  • You have provided clear consent (e.g. newsletter signup)

  • We have a legitimate interest (e.g. customer support, service improvement)

  • We are legally required to do so (e.g. financial reporting)

5. Data Retention

We retain your personal information only as long as necessary:

  • To fulfill orders and customer support

  • To comply with tax and legal requirements

  • Or until you request deletion (where applicable)

6. Sharing Your Information

We only share data with trusted third parties when required for our services, such as:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping partners (e.g., DHL, PostNL)

  • Email marketing services (e.g., Klaviyo)

  • Analytics tools (e.g., Google Analytics)

All third parties are contractually required to comply with GDPR and protect your data.

7. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze site performance

  • Provide relevant marketing

You may manage your cookie preferences via your browser settings or our cookie banner.

8. Your Rights (under GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw your consent at any time

  • Restrict or object to processing

  • Request a copy of your data (data portability)

To exercise your rights, please contact us at support@getnevana.com.

9. Data Security

We use secure hosting, HTTPS encryption, and restricted access to protect your data. While no system is completely immune, we continuously work to safeguard your information.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal data.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions or concerns about this policy, contact us at:

📧 Email: support@getnevana.com
🌐 Website: www.getnevana.com

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