Terms and Conditions

These Terms and Conditions govern the use of the website and the purchase of products through Nevana (“we”, “our”, or “us”), accessible at www.getnevana.com.

By using our website and/or purchasing our products, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. Company Information

Business Name: Nevana
Email: support@getnevana.com
Website: www.getnevana.com

2. Products & Orders

  • All product descriptions, prices, and availability are subject to change without prior notice.

  • Orders are accepted subject to availability and confirmation.

  • We reserve the right to refuse or cancel any order for reasons including suspected fraud, errors in pricing, or stock unavailability.

3. Pricing & Payment

  • All prices are listed in EUR (€) and include VAT where applicable.

  • Payment must be made at checkout using one of our accepted methods.

  • Payments are processed securely through trusted third-party gateways to protect your financial information.

4. Shipping & Delivery

  • We ship to most EU countries and selected international destinations.

  • Estimated delivery times are displayed at checkout, but delays may occur outside our control.

  • Customers are responsible for providing accurate and complete shipping information.

  • We are not responsible for lost or delayed parcels caused by incorrect delivery details provided at checkout.

5. Returns & Refunds

  • You may return your product within 14 days of receipt, in accordance with EU consumer law.

  • Returned items must be unused, in original condition, and in their original packaging.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • Refunds will be processed once the returned product has been received and inspected.

6. Intellectual Property

All content on this website — including text, logos, images, and designs — is the property of Nevana or its content suppliers and is protected under copyright and trademark laws.

7. Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

  • Our maximum liability is limited to the purchase price of the product concerned.

8. Personal Data

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands. Any disputes will fall under the jurisdiction of the courts located in the Netherlands.

10. Contact

If you have any questions about these Terms & Conditions, please contact us at:

📧 Email: support@getnevana.com
🌐 Website: www.getnevana.com

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